At Bright Adorn, we aim to process and deliver your Shoulder Necklace order as smoothly as possible.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays. Processing times may be longer during holidays, promotions, or periods of unusually high order volume.
2. Shipping Time
After your order has been shipped, delivery times may vary depending on the destination, shipping method, carrier, customs processing, and other circumstances beyond our control.
Estimated delivery times shown during checkout are estimates and are not guaranteed delivery dates.
3. Shipping Charges
Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order size, and selected shipping method.
4. Tracking Information
When tracking is available, we may provide tracking information after your order has been shipped.
Please allow some time for tracking information to become active after the carrier receives and scans your package.
5. Delayed or Lost Packages
If your order appears to be significantly delayed or the tracking information indicates a delivery problem, please contact us at helpdesk@brightadorn.com.
We will work with the relevant shipping carrier to investigate the issue.
6. Incorrect Shipping Information
Please make sure that your shipping address and contact information are accurate before completing your order.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if we are able to resend the package.
7. Customs and Import Duties
For international orders, the recipient may be responsible for customs duties, import taxes, or other fees imposed by the destination country.
These charges are generally outside our control and may vary by destination.
8. Contact Us
If you have questions about shipping or your order, please contact:
Email: helpdesk@brightadorn.com
Bright Adorn