At Bright Adorn, we want you to be happy with your purchase. If you are not completely satisfied with your Shoulder Necklace, please review the return and refund conditions below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Include the original packaging, where applicable
- Not show signs of damage, alteration, or excessive wear
Items that do not meet these requirements may not be eligible for a return or refund.
2. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return once they have been worn or used.
Personalized, customized, or specially made items may also be non-returnable unless they arrive damaged or defective.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
3. How to Request a Return
Before returning an item, please contact us at:
Please include:
- Your order number
- The name used for the order
- The item you wish to return
- The reason for the return
- Photos, if the item is damaged or defective
Please wait for our return instructions before shipping an item back.
4. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer may be responsible for the cost of return shipping.
If we sent you an incorrect item or your item arrived damaged or defective, please contact us as soon as possible so we can review the issue and provide an appropriate solution.
5. Damaged or Incorrect Items
Please inspect your order when you receive it.
If your Shoulder Necklace arrives damaged, defective, or different from what you ordered, contact us at helpdesk@brightadorn.com with your order number and clear photos of the issue.
After reviewing the situation, we may offer a replacement, refund, or another appropriate resolution.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
7. Partial Refunds
In certain circumstances, only a partial refund may be available, such as when:
- The item has been used or worn
- The item is returned damaged
- The original packaging or included accessories are missing
- The condition of the item has been significantly changed
8. Exchanges
If you would like to exchange an item for another style or product, please contact us at helpdesk@brightadorn.com.
Exchange availability may depend on product availability. In some cases, we may recommend returning the original item and placing a new order.
9. Sale Items
Sale or promotional items may be subject to different return conditions. Any applicable restrictions will be communicated at the time of purchase.
Unless otherwise stated, defective or incorrect items remain subject to applicable consumer protection rights.
10. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at helpdesk@brightadorn.com.
We will do our best to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return procedure.
11. Contact Us
For questions about returns, refunds, or exchanges, please contact:
Email: helpdesk@brightadorn.com
Bright Adorn